Frequently Asked Questions
Orders
Are your diamonds conflict free?All of our diamond merchandise is ethically sourced and conflict free.
What are my payment options?
We accept Visa, MasterCard, Discover, or American Express cards, as well as PayPal. We also offer 4 interest free payments.
How can I check the status of my order?
You can check the status of your order by logging in to your account or by calling 1-800-980-2687.
Do you charge sales tax?
Sales tax is only collected for items shipped to Florida, other states do not apply.
If it is an international order, duties and taxes are the responsibility of the buyer.
What is your upgrade policy?
We offer a lifetime upgrade policy on all diamond jewelry, as well as loose diamonds.
Upgrades / exchanges will be honored only if the purchase price is equal to or greater than twice the amount of the original purchase. The original piece must be in new condition, and must be accompanied by your original receipt.
Shipping
Is it safe to mail jewelry?Yes, we ship our jewelry by trusted carriers such as FedEx and USPS. All of our shipments are fully insured.
Is shipping free?
All orders receive complimentary shipping to US domestic locations.
Do you ship internationally?
We are happy to serve shoppers from all over the world. Pricing may vary based on your final shipping destination and duties and taxes are the responsibility of the buyer. Please visit feel free to contact us for more information.
How long does it take to get my order?
All in-stock items are shipped Monday thru Friday, but may take up to 3-5 business days to process before they are shipped out to the customer. Custom made items may take up to 4 weeks for production and shipping. Shipping time varies depending on method and location.
How do I track my order once it has been shipped?
To check on the status of your shipment, please download the Shop App from the order status page.
If I paid for shipping and return my item, do I receive a refund on the shipping fee?
No, the shipping fee is non refundable, unless we shipped an incorrect item or the item has a defect.
Returns
What is your return policy?
We want you to be completely satisfied with your order. If for any reason you are not satisfied with your online purchase, you may return your item/s for refund, exchange or merchandise credit within 30 days from the date of shipment. We will gladly accept items that are unworn, unaltered and free from scratches and blemishes. After 30 days, orders may only be eligible for our upgrade policy. All refunds (less original shipping charges, if applicable) will be issued to the original form of payment. Depending on your credit card company, it may take an additional 2-10 business days after your credit is issued for it to post to your account.
How do I return an item I have purchased?
Contact team@drewpietrafesa.com or call 1-800-980-2687 to obtain an RMA number (Return Merchandise Authorization). Once approved, you will receive an e-mail containing your RMA number, along with packaging and shipping instructions. For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. Return shipping costs are the responsibility of the customer. For orders originating in the U.S, the return, we offer free returns. The package will be returned to its original sender if the RMA number is not included on the box or if the package has been damaged or tampered with.
How long will I have to wait for a refund?
Please allow 7-12 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using the same type of payment used in the original purchase.
Please allow 7-12 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using the same type of payment used in the original purchase.
How do I cancel an order once it has been submitted?
If for any reason you wish to cancel your order, please contact Customer Service.